We provide an array of customer care services to make your shopping experience more enjoyable. Our Customer Care Centre opens from 10am to 10pm daily at Level 4 Phase I and Level 2 Phase III.

Baby Care Services*

Baby diaper supply
Baby pant supply
Baby trolley borrowing
Baby trolley rain cover borrowing
Baby wet cleaning cotton supply
Body support borrowing
Breast milk storage bag supply
Breastfeeding shawl borrowing
Cooling gel sheet supply
Disposable bibs supply

Provision & Borrowing Services

Battery / CD / Toner recycling
Bicycle repair tool borrowing*
Locker service*
Mobile phone / tablets screen cleaning kit supply*
Sanitary napkin supply*
Sewing kit supply*
Reusable Bag borrowing*
Umbrella & raincoat borrowing*
Wheel chair borrowing*

Pet Facilities

Small / Medium Pet Stroller Borrowing*
Small Pet Carrier Borrowing*
Dog Leash Borrowing*
Disposal Diaper for Pets
Pets Poop Bags

Caring Services

Local facsimile service
Photocopy service
Sale of postage stamps*
Unlimited Wi-Fi Service
Hotel Porter Service (exclusive for Royal Park & Alva Hotel guest)

First Aid Services

AED First aid device
Barf bag supply*
Disinfectant wipes supply*
Face mark supply*
First aid kit
Infrared forehead thermometry

Information Enquiry

Guest comments’ collection
Internet access
Lost and found
Towing services enquiry
Taxi calling services
Transport enquiry

Promotion Enquiry

Free parking redemption privileges
Mall’s promotional event enquiry
Shopping privileges information
* While stock lasts.
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